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Frequently Asked Questions

Phone Support

Support Phone

+1 888 575 2099

Company Info

Backyard Provider is an online retailer that aims to provide the most competitive prices for garage and backyard items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service. Please know more about us by visiting this page: https://backyardprovider.com/pages/about-us

Backyard Provider aims to have the most competitive prices in the market, but on top of everything, a positive customer journey and experience is what we strive for most.

We want only the best for our customers. We want you to have the best experience from surfing products in our website until you receive the item at your home. 

Backyard Provider is located in Delaware and serves the United States. We distribute via FedEx, UPS, and First Class Priority Mail.

Backyard Provider highly values its customers voice. We would love to hear from you on what we did great and what are the things we can improve on.

We strive to give the best service to our customers and make sure to provide an excellent Backyard experience.

You may find our customers feedback and comments by visiting this link: Reviews

Ordering

  1. Browse and choose from a wide range of top-selling brands and products.

  2. Once you have selected the product that best fits your needs, you can either continue shopping and add your item to your cart or continue to checkout.

  3. Complete the contact and shipping information fields.

  4. Proceed to payment when you have completed all of the order's required fields.

  5. Once you have submitted the payment, you will be given an order confirmation with an order #. If you closed the page, don't worry; a copy will also be automatically sent to your email.

  6. You're all set! Sit back and relax, and we will let you know once your order ships!

After you placed an order, you must communicate with our customer service team so they can make modification to your order. If your order is prepared to be shipped or has been shipped from the warehouse, we can no longer make any cancellation or modification to your order. Vendor's return policy will apply. 

Backyard Provider strives to be market competitive. We offer the best prices and promotions to our customers. Our sales members are knowledgeable and can make your order process smoother, You may reach out to our sales team at +1 888 575-2099

After you receive your order, there are 2 ways to post your comments or reviews.

1.) Visit the product page and scroll down to the middle of the page, where there is a box where you can write a review.

2.) To be more convenient for you, we can send you an email or SMS wherein you will be given the opportunity to share your feedback or  review.

Our customers' voices matter! Our team is dedicated to giving you the best Backyard Provider journey and smoothest order experience. We would love to hear how we did and your honest feedback about the product you have received, You may also share the actual photo of the item(s) you received . We would love to hear from you!

Shipping, Delivery & Returns

Backyard Provider works with various leading brands all across US. Each Brand has it's own lead time in terms of shipping preparation and estimated delivery. Please feel free to view more about our shipping policy here: Shipping Policy

For returns, Backyard Provider follows and respects the return policy of the vendor. You may contact us at +1 888 575 2099 or customerservice@backyardprovider.com. You may also find more information here: Returns & Refund Policy

Two days after purchase you will receive an email and a call from us giving you an estimation on when you should expect to receive your order. We typically take 3 business days (not including holidays) to prepare your order.

After preparation, orders usually takes 2 weeks to be delivered. Products that have customizations will take longer to ship.

Note: There are occasions where the manufacturer will be backordered or experiencing product shortage which is beyond our control. When this occurs a member of our customer service team will contact you to give an updated status on the actual ship time. Visit our shipping policy here: Shipping Policy

EcoFlow

Yes, Backyard Provider is an authorized dealer of EcoFlow and all our products are brand new. Manufactured and shipped directly from the EcoFlow warehouse.

Note: Backyard provider does not sell any refurbished items.

Gas Generator run fossil fuels, usually gasoline or propane  while a portable power station is a rechargeable battery-driven source of power with the option to attach solar panels turning your Portable Power Station into a Solar Generator.

EcoFlow offers innovative, eco-friendly power solutions. Products that they offer are Portable Power Station, Portable Solar Panels, Solar Generators,  Power Station Accessories and a lot more.

Of course! Your EcoFlow item is brand new and is eligible for the warranty policy EcoFlow offers. Once you receive your EcoFlow item, you may register it for warranty at EcoFlow depending on its eligibility.

NewAge

Backyard Provider does not provide the installation. However, as an official partner of NewAge, a professional installation is available upon request.

The price is according to the size of your order and the time it takes to install each piece. We will be happy to provide you with a quote upon request.

 The NewAge cabinet sets are fully made with heavy duty welded steel, durable and designed to last long.

NewAge Products is a trusted brand in the home improvement market by offering unique products and better value. You can find Garage Cabinets, Garage Shelving & Racking, Outdoor Kitchen Cabinets, Grills and Appliances, Laundry Storage, Flooring and a lot more!

Cedarshed

Cedarshed offers heavy duty, affordable outdoor storage shed kits to fit every occasion and lifestyle. They offer sheds, little storages, pergolas that can be modified with many unique options (doors, windows, wood shingles, screens, benches and more).

All Cedarshed products are designed so that while you don't have to be a professional carpenter to assemble the product, limited carpentry skills are recommended.

A shed can be turned into a home no matter how old it is or how recently it was bought. It is smart, logical, and ideal to have a temporary shed until a full house is built, especially when you are saving up and don’t have the time right now.

This space can be transformed into a tiny living area, personal reading nook, man cave, shed, backyard home, granny flat, or even a miniature guest house.

An electricity supply to a garden shed is normally a straightforward task, but for safety reasons we recommend that you consult an approved electrician first.