Frequently Asked Questions

Backyard Provider is an online retailer that aims to provide the most competitive prices for garage and backyard items. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service. Please learn more about us by visiting this page: 
About Us

Backyard Provider aims to have the most competitive prices in the market, but on top of everything, a positive customer journey and experience is what we strive for most.

We want only the best experience for our customers – from browsing products on our website until you receive the item at your home.

Backyard Provider is located in Delaware and serves the United States. We distribute via FedEx, UPS, and First Class Priority Mail.

Backyard Provider highly values its customers voice. We would love to hear from you on what we did great and what are the things we can improve on.

We strive to give the best service to our customers and make sure to provide an excellent Backyard experience.

You may find our customers feedback and comments by visiting this link: Reviews

1. Browse and choose from a wide range of top-selling brands and products.
   
   
2. Once you have selected the product that best fits your needs, you can either continue shopping and add your item to your cart or continue to checkout.
   
   
3. Complete the contact and shipping information fields.
   
   
4. Proceed to payment when you have completed all of the order's required fields.
   
   
5. Once you have submitted the payment, you will be given an order confirmation with an order #. If you closed the page, don't worry – a copy will also be automatically sent to your email.
   
   
6. You're all set! Sit back and relax, and we will let you know once your order ships!

After you placed an order, you must communicate with our customer service team so they can make modification to your order. If your order is prepared to be shipped or has been shipped from the warehouse, we can no longer cancel or modify your order. Vendor's return policy will apply. 

Backyard Provider strives to be market competitive. We offer the best prices and promotions to our customers. Our sales members are knowledgeable and can make your order process smoother, You may reach out to our sales team at +1 888 575-2099

After you receive your order, there are 2 ways to post your comments or reviews.

1.) Visit the product page and scroll down to the middle of the page, where there is a box where you can write a review.

2.) If it's more convenient for you, we can send you an email or SMS wherein you will be given the opportunity to share your feedback or  review.

Our customers' voices matter! Our team is dedicated to giving you the best Backyard Provider journey and smoothest ordering experience. We would love to hear how we did and your honest feedback about the product you have received, You may also share the actual photo of the item(s) you received . We would love to hear from you!

Backyard Provider works with various leading brands all across US. Each Brand has it's own lead time in terms of shipping preparation and estimated delivery. Please feel free to view more about our shipping policy here: Shipping Policy

For returns, Backyard Provider follows and respects the return policy of the vendor. You may contact us at 888 575 2099 or customerservice@backyardprovider.com. You may also find more information here: Returns, Refunds and Exchange Policy

Shipping Options

Our shipping options are as follow:

1. Free Shipping: This is the default shipping method. Your order will be shipped in 20 days, and delivered 3 days after shipment (excluding holidays).

2. Expedited Shipping: If you opt for this upgraded shipping method, your order will be shipped in 7 days, and delivered 3 days after shipment (excluding holidays).
Please note that expedited shipping comes with an additional fee.

A few hours after placing your order a customer agent will be in touch shortly to help expedite your shipment. We strongly recommend opting for this option so that your order can ship out in 7 days or less. 

There are occasions where the manufacturer will be backordered or experiencing a product shortage beyond our control. When this occurs a member of our customer service team will contact you to give an updated status on the actual ship time.

Our Protections Services

These protections only apply to customers who have purchased these options before shipment of their order.

Loss Protection
If your order is lost during shipping, report it to us for a potential replacement. This protection only applies to items not yet delivered. Losses after delivery are not covered. Follow the reporting rules so we can contact the brand for a resolution.

Damage Protection
If your order is damaged during shipping, refuse it, report it to the shipping company, and contact us for a replacement or compensation. This protection only applies to items not yet delivered. Damage after delivery is not covered. Follow the reporting rules so we can contact the brand for a resolution.

For both damage and loss protection, proof of your report will be required to build a case with the brand and ensure a positive resolution.

Our shipping options are as follow: • Standard • Expedited • Scheduled • Curbside • In-House • In-House + Assembly Read our shipping policy here.