If you purchased a warranty from an authorized dealer then contact your dealer directly for details and warranty service. If you purchased directly through Zip’r our manufacturer’s warranty below applies to your scooter and or electric wheelchair. Direct purchases include purchases made from zipr.com, and Amazon through the Zipr account.
Warranty Registry:
Zip’r requires that customers register their product on Zipr.com within 30 days of purchase for the warranty to be valid.
Customers that fail to register their product within 30 days of purchase will have a voided warranty and Zip’r mobility will not be responsible for any claims and damages of any purchased Zip’r products.
How Do I Register My Warranty?
Under the resources tab click Register Your Product. Fill out the corresponding information attached & click submit. A confirmation email will be sent.
If you do not receive a confirmation email within 30 minutes, please submit the form again or call us at 1-800-760-9107 for assistance.
Three-Year Limited Warranty:
Three years warranty on all structural frame components; including platform, fork, seat post, and frame. Zip’r will replace the defective scooter and or electric wheelchairs or mail replacement parts.
One-Year Limited Warranty:
One year warranty on drivetrain components, including: transaxle, motor, and electronic components. Zip’r will replace the defective scooter and or electric wheelchair or mail replacement parts.
Customers will need to contact their own Repair/Service Technicians for any mechanical work to be done due to warranty issues. Zip'r will provide warranty items directly to customer(s) or customers’ Repair/Service Technicians.
If you would like a list of Repair/Service Technicians, which have been provided to Zip'r by several customers, please email us at service@zipr.com.
Returns to providers or Zip’r mobility without prior authorization, for any reason, will not be accepted.
Warranty Exclusions:
The following are wearable components and not warranted
• ABS plastic shrouds and footrest
• Motor brushes
• Brake pads
• Tires
• Upholstery and seating
• Batteries
Other Items Not Warranted:
Repairs and/or modifications made to any part of the scooter without specific and prior consent from Zip’r Mobility, circumstances beyond control of Zip’r Mobility, labor service calls, and shipping costs and other charges incurred for repair of the product.
There is no other express warranty. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited to one (1) year from the date of original purchase and to the extent permitted by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities for consequential damages under any and all warranties are excluded.
Some states do not allow limitations on how long an implied warranty lasts or exclusion of limitation of incidental or consequential damages.
All warranty claims must be accompanied by proof of purchase, order number and product serial number (if applicable). Please keep a copy of your original purchase receipt and serial number (located under battery box) for warranty claims and/or product reference.
Warranty is only valid for products purchased, registered within 30 days of purchase, and shipped within the continental USA.
