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Our Shipping Policy

Shipping Options

At Backyard Provider we offer a large range of shipping options in order to best suit your needs:

  • Standard
  • Expedited
  • Scheduled 
  • Curbside 
  • In-House
  • In-House + Assembly

After completing the pre-authorization page, we will reach out to offer shipping options that best fits your needs.

Please note that completing this page does not initiate an actual charge to your card; it only places an authorization hold that can be released at anytime.

Payment

We do not immediately collect your credit card payment when you make a purchase on our website. Instead, we will reach out to you to have a conversation and confirm your preferred shipping method before proceeding with any payment.

Confirmation Email

You will receive a confirmation email from us after your order is placed containing your order number and your order receipt. 

Please check your spam folder for the confirmation email if you don't see it in your inbox. If you don't receive a confirmation email, please email customerservice@backyardprovider.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

Holiday Order Processing Speed

During holidays, in-stock orders may take a few extra days to be shipped and delivered. Please rest assured that we are doing everything we can to get your items to you as quickly as possible. Thank you for your patience and understanding! 

Combining Shipments

Backyard Provider does not combine multiple orders into a single shipment.  Each order must have an original shipment record associated with it.