Return and Exchange Policy Requirements
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You can initiate a return up to 180 days after receipt of your item.
To start a return, contact us at customerservice@backyardprovider.com. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Return and Exchange Instructions
To initiate a return, email customerservice@backyardprovider.com and provide the following information:
- Order number
- Item number of the product you wish to return
- Reason for the return
- Requested resolution: refund or replacement
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Our support team will respond within one business day and provide further instructions.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
- Custom products
- Gift cards
Late or Missing Refunds
If you haven’t received your refund, please check with your bank first. Depending on your bank, it may take up to 5 business days for the refund to appear in your account.
If you have completed these steps and still haven’t received your refund, contact our support team at customerservice@backyardprovider.com.
Order Cancellation and Modification Requests
If you wish to cancel or modify your order, email us as soon as possible. We’ll do our best to accommodate your request.
Once your order has been shipped, we will no longer be able to modify or cancel it. However, after receiving your order, you can request a return for an exchange or refund, subject to our return policy.
Return shipping costs are the customer's responsibility. Depending on the manufacturer, restocking fees may also apply. Our team will do its best to assist you with your request.
Contact Information
Email: customerservice@backyardprovider.com
Phone: +1 (888) 575-2099
Business Hours: 9 AM – 5 PM EST | Open Daily
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