Luxury Spas provides an industry leading 10-2-2 comprehensive warranty which means you are purchasing a spa built for years of service. Our warranty coverage includes repair or replacement of spa components that other manufacturers simply don’t cover. We provide this leading warranty coverage by using the most durable components and equipment in the industry.
Luxury Spas Warranty Certification
This warranty certification covers all Luxury Spas branded hot tubs which are purchased directly from Luxury Spas USA. This warranty certificate is valid from the date of sale and is non-transferable.
Acrylic Shell Warranty - 5 years
Luxury Spas warrants the acrylic shell surface against water lossarising from defects in materials, including cracks, blisters, peeling and delamination for a period of 5 years. The warranty coverage includes all parts and labor necessary for repair.
Electrical Equipment and Plumbing - 2 years
Luxury Spas warrants all major spa components including the pumps, heater and the control systemagainst malfunction arising from defects in materials and workmanship, for a period of 2 years. The electrical equipment and plumbing warranty coversonly the parts necessary for repair. Labor is not covered under the warranty. Water leaks from pump and plumbing unions are not included under the warranty coverage.
Spa Components - 1 year
Luxury Spas warrants all other spa components, including but not limited to LED lights, fuses, topside control unit, diverter caps, cover clips, and jet inserts against malfunction arising from defects in material and workmanship for a period of 1 year to the customer. Includes only parts necessary for repair. Labor costs are not included
Spa Cover Warranty
Luxury Spas warrants the spa cover to be free from defects in material and workmanship for a period of 90 days from the date of delivery.
Warranty Terms
All warranties apply to the original customer, at the original address that the spa was installed. Your limited warranty does not include the cost of shipping parts back to Luxury Spas or to an authorized repair center. This warranty does not include costs incurred using non-authorized repair technicians. Customers must have written consent from Luxury Spas before proceeding with any repair that is to be reimbursed by Luxury Spas. In all cases,Luxury Spas has sole responsibility for determining the cause and nature of a fault. Luxury Spasreserves the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance, the customer shall be responsible for the cost of moving and installing the new spa into position.
