Eccotemp Scratch & Dent - SmartHome 6.8 GPM Indoor Natural Gas Tankless Water Heater - 1779610873592_945

Eccotemp Scratch & Dent -  SmartHome 6.8 GPM Indoor Natural Gas Tankless Water Heater - 1779610873592_945

Heat your water smarter with the Eccotemp Smart Home 6.8 GPM Indoor Natural Gas Tankless Water Heater! Our technology-driven design guarantees comfort and ease, providing limitless hot water while conserving both space and energy. Leading the revolution in home comfort technology, this tankless water heater is the first all-in-one smart solution patented in the market. Say goodbye to the complex and costly integrations of traditional heaters - our model comes with a built-in smart system, streamlining your home's water heating functionality within a single device. 

Envision a home that anticipates your needs, where you can orchestrate your water heater's operation with just your voice. Thanks to its Wi-Fi connectivity, this heater can be paired with Amazon Alexa and Google Home to access smart voice commands, and the Eccotemp mobile app allows you to control and monitor your water heater from anywhere. 

Start your day with a hot shower by simply saying, "Alexa, turn on water heater." Coming home to a warm bath has never been easier - just say, "Ok Google, set water heater to 90 degrees." With our smart tankless water heater, you'll have a personal assistant ensuring your comfort. 

Harness the power of the Eccotemp mobile app to manage your water heater from any location. Personalize temperature settings, establish routines, set timers, and view in-depth consumption data, including costs right at your fingertips. This enables you to tailor your hot water usage to fit your lifestyle, maximizing energy efficiency and minimizing utility expenses. Furthermore, the Eccotemp app sends maintenance alerts directly to your phone, keeping you informed about your water heater's health, ensuring longevity and peak performance. 

Installation of this water heater indoors is a breeze with our 4-inch vertical and horizontal vent kits (sold separately), making it the perfect addition to any home type. Its compact, wall-mounted design and sleek tempered glass cover not only preserves valuable floor space but also adds a stylish touch to your interior. 

Indulge in the comfort of unlimited hot water, intuitive control, and energy-smart performance in your home. Elevate your living experience today with our advanced water heating solution and enjoy the absolute comfort and convenience of a never-ending supply of hot water! 

The Eccotemp SH22 Series has been CSA tested and approved for use in the US & Canada at elevations up to 2000 feet. Installation and use above 2000 feet may affect overall product efficiency and performance.

Features

• With a temperature range of 95-140 degrees Fahrenheit and rated for 3-4 applications, this heater provides on-demand hot showers for up to 3 bathrooms simultaneously. 
• Rated at 6.8 GPM (gallons per minute) at 140,000 BTU with a temperature rise of 35 degrees, this ultra-efficient tankless hot water heater is ideal for almost any standard-sized single-family home, townhome, condo, cabin, apartment, or light commercial use. 
• Enjoy real-time control over your home's water heating needs. Use the Eccotemp mobile app to track energy consumption, adjust temperatures, set schedules, or even detect product and network errors. Unlock substantial savings with our Eco Mode feature, a smart solution that can help you reduce energy consumption by up to 25%. If your incoming water is set at a higher temperature than needed, simply use your phone to adjust the settings, aiding in lower utility usage, such as gas. 
• Experience the convenience of our versatile smart app settings that display your desired currency (USD/CAD), dual-mode Fahrenheit and Celsius temperature readings, and preferred gas measurement unit, offering a personalized understanding of your usage. 
• Seamlessly connect with Amazon Alexa or Google Home for voice command functions like: "Alexa, set my water heater to 110 degrees" or "Hey Google, switch off my water heater." 
• Smart Power Button feature turns your model on or off, detects error codes, connects to wireless networks, and enables sleep mode to prevent unnecessary energy use - all with a simple touch. 
• The SH22 Series can be complemented with our patented, one-of-a-kind EZ-Flush Descaling Kit to ensure your tankless water heater is running at maximum efficiency all year long. 
• Expertly constructed with rigorous engineering, this water heater is built to last. Its materials have been carefully selected to provide superior efficiency and unrivaled reliability, ensuring you'll benefit from its service for years to come. 
• Easy wall mounting and installation with 110/120-volt UL listed power cord and ¾ inch NPT Water and gas connections. 
• Indoor venting is available in 4-inch horizontal and vertical installation kits (sold separately). 
• CSA certified for installation in the US and Canada. 
• Limited Manufacturer Warranty (Heat Exchanger: 5 Years, Parts: 2 Years), live chat, appointments for product support, and self-help guides provide peace of mind, assuring that the Eccotemp SH22 Series will keep you in hot water for years. 
• What's Included: Smart Home 6.8 GPM Indoor Natural Gas Tankless Water Heater (SH22i-NG), mounting hardware, gas appliance shut off valve, wireless temperature remote control, product manual
  

What our Experts Think

• Smart, connected whole-home system: The Eccotemp SmartHome 6.8 GPM Indoor Natural Gas Tankless Water Heater (Scratch & Dent, SKU: 1779610873592_945) is a Wi-Fi-enabled indoor unit designed for continuous on-demand hot water across multiple fixtures in medium to large homes.
• High-flow performance (6.8 GPM class): Delivers up to 6.8 GPM with ~140,000 BTU output, supporting 3–4 simultaneous uses like showers, sinks, and appliances under standard conditions.
• SmartHome integration built in: Includes app control, Wi-Fi connectivity, voice assistant support (Alexa/Google Home), scheduling, eco modes, and remote monitoring, all integrated directly into the unit.
• Energy-efficient modulation system: Automatically adjusts gas input based on demand to stabilize temperature and improve efficiency during partial-load operation.
• Indoor install advantage: Wall-mounted design with venting requirements, saving space while delivering full-house hot water capability without outdoor exposure.

Q&A

Q: What is this Eccotemp SH22 Scratch & Dent unit?
A: It is a 6.8 GPM indoor natural gas tankless water heater from the SmartHome SH22 Series, designed for whole-home on-demand hot water with Wi-Fi smart controls, app monitoring, and voice assistant compatibility.

Q: What does “Scratch & Dent” mean?
A: It is a fully tested, working unit that may have cosmetic imperfections or signs of prior handling/refurbishment, but still performs like a standard SH22 model and includes manufacturer support/warranty.

Q: What is its hot water capacity (6.8 GPM)?
A: It delivers up to 6.8 gallons per minute, typically supporting 3–4 simultaneous uses (showers, sinks, appliances), depending on incoming water temperature and plumbing setup.

Q: What fuel does it use?
A: This version uses natural gas (NG) and is designed for indoor installation with proper venting (vent kits sold separately).

Q: What are the smart features?
A: It includes Wi-Fi connectivity, mobile app control, Eco Mode, scheduling, and compatibility with Alexa/Google Home, allowing remote temperature and usage control.

Q: What is its heating power?
A: It operates in a modulating range up to ~140,000 BTU, adjusting output automatically based on demand for efficiency.

Maintenance Tips

• Descale every 6–12 months to prevent mineral buildup and maintain steady SmartHome performance
• Clean inlet water filter regularly to avoid low-flow shutdowns and ignition issues
• Inspect indoor venting (4” exhaust system) for blockages, leaks, or condensation buildup
• Check natural gas line & regulator for leaks, corrosion, and stable pressure
• Keep temperature around 120°F to reduce scaling and improve efficiency
• Flush system before peak usage seasons for consistent hot-water delivery
• Ensure proper indoor clearance & airflow to prevent overheating or error codes
• Monitor ignition system & error codes periodically for early fault detection
• Maintain Wi-Fi/smart connectivity for alerts, diagnostics, and remote control features
• Annual professional inspection recommended for burner, sensors, and gas calibration