Eccotemp Scratch & Dent - SmartHome Adjustable 11-27kW Electric Tankless Water Heater - 1779610905238_7

Eccotemp Scratch & Dent - SmartHome Adjustable 11-27kW Electric Tankless Water Heater - 1779610905238_7

Please note that Scratch and Dent models may be used and refurbished to working conditions and may include wear and tear or cosmetic defects

Discover the Eccotemp SHiE-27 Smart Home Electric Indoor Tankless Water Heater

The Eccotemp SHiE-27 is the first all-in-one, smart electric tankless water heater designed for complete installation flexibility, energy control, and modern smart home integration. Using our patent-pending Tuner™ feature, you can now adjust the smart electric tankless water heater’s output across a wide range , from as low as 10 amps to 113 amps, or approximately 2.4 kW to 27 kW,  without the need for costly panel upgrades.

This unprecedented flexibility means the SHiE-27 adapts to any size breaker setup. Whether you're working with 3x 15Amp breakers in an older home or a full 3x40amp layout in a modern build, the smart electric tankless water heater intelligently adjusts to your available capacity. You control the settings directly through the Eccotemp Smart App, eliminating the limitations of fixed amperage heaters and making high-capacity installs optional not required.

The SHiE-27 is the only electric tankless water heater on the market with this level of digital amperage management, Triac-based circuit control, and app-enabled tuning making it a must-have for today’s energy-conscious, tech-enabled households.

Eccotemp Smart App
Take control of your water heating experience with the Eccotemp Smart App. Enjoy convenience, efficiency, and precision with the following

Features

• Tuner Control: Adjust the amperage draw anywhere between 10 and 113 amps, based on your panel’s capacity. Control each of the three independent Triacs, which function like digital breakers, to scale power as recommended (11kW, 18kW, or 27kW configurations).
• Timer: Set hot water durations for each use to save energy and tailor comfort.
• Scheduler: Program your smart electric tankless water heater to turn on/off during specific hours or days.
• Statistics: Track your real-time energy and water consumption, and view historical usage and estimated cost savings.
• Temperature Control: Set and save custom water temperatures remotely.
• Wi-Fi Quick Connect: Enjoy a fast, secure connection to your home network for seamless mobile app control.
• Advanced Diagnostics: Monitor heater and network performance with self-diagnosing error detection and guided troubleshooting.

What our Experts Think

• Highly flexible smart electric tankless system — The Eccotemp SmartHome Adjustable 11–27kW Electric Tankless Water Heater (1779610905238_7) Scratch & Dent is a modular indoor electric unit designed to adapt its power draw from small homes to high-capacity installations using app-controlled settings.
• Wide power range for different electrical setups — Adjustable output from ~11kW up to 27kW (≈2.4 kW–27 kW tuning range) allows it to work with different breaker configurations, from partial-load installations to full-performance 3×40A setups.
• Smart control ecosystem built-in — Includes Wi-Fi app control for adjusting temperature, scheduling usage, monitoring energy consumption, and receiving diagnostics alerts, plus voice assistant compatibility (Alexa / Google Home).
• On-demand electric heating efficiency — Heats water only when needed, reducing standby energy waste compared to traditional tank systems while maintaining consistent output up to ~4.5 GPM at full power.
• Advanced load management technology — Uses a triac-based control system allowing staged activation of heating circuits, effectively scaling performance based on available electrical capacity without hardware changes.
• Indoor compact wall-mounted design — Lightweight, space-saving unit with modern glass/steel construction designed for clean installation in utility rooms, apartments, or modern homes.
• Scratch & Dent value option — Typically sold at a lower price due to cosmetic imperfections or packaging defects while still tested for operational functionality and backed by warranty coverage.

Q&A

Q: What is this Eccotemp electric tankless water heater?
A: It is the SHiE-27 SmartHome adjustable electric tankless water heater (scratch & dent version), designed for indoor whole-home use with fully digital power control from 11kW to 27kW and smart app integration.

Q: What does “scratch & dent” mean?
A: It means the unit may have cosmetic imperfections, open-box condition, or prior handling, but it is tested to work like new and is typically sold at a discount with warranty support depending on listing terms.

Q: What is the power range and flexibility?
A: This model can be adjusted from as low as ~10 amps up to 113 amps (2.4 kW to 27 kW) using its built-in digital “Tuner” system, allowing it to match different home electrical setups without hardware changes.

Q: What is the hot water capacity?
A: It delivers up to about 4.5 GPM, which is typically enough for 1–3 simultaneous uses (showers, sinks, or laundry) depending on incoming water temperature.

Q: Does it support smart features?
A: Yes. It includes Wi-Fi app control, scheduling, usage tracking, error diagnostics, and Alexa/Google voice control integration for smart home management.

Q: What type of installation does it require?
A: It is an indoor wall-mounted electric unit (240V) requiring a properly sized electrical panel, multiple breakers (up to 3x 40A depending on configuration), and ¾" water connections

Maintenance Tips