Eccotemp Scratch & Dent - SmartHome Adjustable 11-27kW Electric Tankless Water Heater - 1779686041834_922

Eccotemp Scratch & Dent - SmartHome Adjustable 11-27kW Electric Tankless Water Heater - 1779686041834_922

Discover the Eccotemp SHiE-27 Smart Home Electric Indoor Tankless Water Heater

The Eccotemp SHiE-27 is the first all-in-one, smart electric tankless water heater designed for complete installation flexibility, energy control, and modern smart home integration. Using our patent-pending Tuner™ feature, you can now adjust the smart electric tankless water heater’s output across a wide range , from as low as 10 amps to 113 amps, or approximately 2.4 kW to 27 kW,  without the need for costly panel upgrades.

This unprecedented flexibility means the SHiE-27 adapts to any size breaker setup. Whether you're working with 3x 15Amp breakers in an older home or a full 3x40amp layout in a modern build, the smart electric tankless water heater intelligently adjusts to your available capacity. You control the settings directly through the Eccotemp Smart App, eliminating the limitations of fixed amperage heaters and making high-capacity installs optional not required.

The SHiE-27 is the only electric tankless water heater on the market with this level of digital amperage management, Triac-based circuit control, and app-enabled tuning making it a must-have for today’s energy-conscious, tech-enabled households.

Eccotemp Smart App
Take control of your water heating experience with the Eccotemp Smart App. Enjoy convenience, efficiency, and precision with the following

 Features

• Tuner Control: Adjust the amperage draw anywhere between 10 and 113 amps, based on your panel’s capacity. Control each of the three independent Triacs, which function like digital breakers, to scale power as recommended (11kW, 18kW, or 27kW configurations).
• Timer: Set hot water durations for each use to save energy and tailor comfort.
• Scheduler: Program your smart electric tankless water heater to turn on/off during specific hours or days.
• Statistics: Track your real-time energy and water consumption, and view historical usage and estimated cost savings.
• Temperature Control: Set and save custom water temperatures remotely.
• Wi-Fi Quick Connect: Enjoy a fast, secure connection to your home network for seamless mobile app control.
• Advanced Diagnostics: Monitor heater and network performance with self-diagnosing error detection and guided troubleshooting.

What our Experts Think

• A flexible 11–27kW smart electric tankless water heater (SHiE-27 series) in a scratch & dent condition, offering full performance capability at a discounted price due to cosmetic or packaging imperfections.
• The key advantage is its adjustable power range (≈2.4kW to 27kW), allowing it to adapt to different home electrical setups without requiring major panel upgrades.
• We like the triac-based digital power control system, which lets users fine-tune energy usage and match available breaker capacity for safer installation flexibility.
• Built for on-demand hot water up to ~4.5 GPM, making it suitable for 1–3 simultaneous uses depending on incoming water temperature and flow conditions.
• Includes a full smart home ecosystem (WiFi app control, scheduling, usage tracking, diagnostics, and voice assistant compatibility) for modern energy management.
• We like the space-saving wall-mounted design with tempered glass front panel, making it suitable for modern utility rooms, apartments, and compact installations.
• The scratch & dent pricing (~$529 range) makes it one of the most cost-effective entry points into high-capacity electric tankless technology.
• Important consideration: it requires proper 240V electrical infrastructure (potentially up to 3×40A breakers at full output), so installation planning is critical.
• Best suited for users who want customizable electrical load, smart control features, and instant hot water performance, especially in retrofit or variable-power environments.

                   
Q&A    

Q: What is the Eccotemp SmartHome Adjustable 11–27kW Electric Tankless Water Heater (Scratch & Dent)?
A: It is a smart indoor electric tankless water heater (SHiE-27 series) designed to provide on-demand hot water, with adjustable power output from 11kW to 27kW, allowing flexibility based on your home’s electrical capacity.

Q: What does “Scratch & Dent” mean for this unit?
A: It means the unit is fully functional but may have cosmetic defects or signs of prior handling. It is tested for operation and typically sold at a discounted price.

Q: What is the hot water performance?
A: At full power (27kW), it can deliver up to 4.5 GPM, enough for multiple simultaneous uses like showers, sinks, and laundry depending on inlet water temperature.

Q: Can the power level be adjusted?
A: Yes. It features a smart “Tuner” system that allows output adjustment from as low as ~2.4kW (10 amps) up to 27kW, so it can match different electrical setups without major upgrades.

Q: Is it a smart device?
A: Yes. It includes WiFi app control, allowing you to adjust temperature, schedule usage, monitor energy consumption, and run diagnostics from a smartphone.

Q: What type of installation does it require?
A: It is an indoor, wall-mounted electric unit (240V) and typically requires multiple dedicated breakers (up to 3 × 40A at full power) depending on configuration.

Q: What homes is it best suited for?
A: It is ideal for small to large homes, apartments, cabins, and renovations, especially where space-saving and electric-only hot water solutions are preferred.

Q: What safety and smart features does it include?
A: It offers overheat protection, self-diagnostics, real-time monitoring, and smart load adjustment to help prevent breaker overloads and improve efficiency.

Q: Is it energy efficient?
A: Yes. It heats water only when needed, eliminating standby losses found in traditional tank heaters, and optimizes energy use through app-controlled scheduling.

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