Eccotemp Scratch & Dent - SmartHome Indoor 4.0 GPM Natural Gas Tankless Water Heater - 1779610887033_246

Eccotemp Scratch & Dent - SmartHome Indoor 4.0 GPM Natural Gas Tankless Water Heater - 1779610887033_246

Heating water smarter with the Eccotemp Smart Home Indoor 4.0 GPM Natural Gas Tankless Water Heater! Leveraging the latest in technological innovation, this water heater not only ensures an uninterrupted flow of hot water but also optimizes your space and energy usage for a smarter, more efficient home.

Say goodbye to running out of hot water during peak usage times or adjusting water temperature manually. This Smart Home Tankless Water Heater is equipped with Wi-Fi connectivity, allowing you to control and monitor your water heater remotely using your smartphone or pair with Amazon Alexa and Google Home to access voice commands. Set customized schedules, adjust temperature settings, view real consumption statistics, and receive maintenance alerts with ease, giving you full control over your hot water supply from anywhere, anytime.

Featuring a powerful flow rate of 4.0 gallons per minute (GPM), this tankless water heater is perfect for small to medium-sized households, providing a continuous and uninterrupted supply of hot water for all your needs. Enjoy long showers, efficient dishwashing, and other hot water demands without any interruptions, making your daily routines more convenient and enjoyable.

This Tankless Water Heater is not just smart, but also energy efficient. Its advanced heating technology only heats water as it's needed, eliminating the standby heat loss that occurs with traditional tank-based water heaters. This results in significant energy savings, reducing your utility bills and lowering your environmental footprint.

Installation is simple and hassle-free, making it a great option for any home. Its compact and sleek design allows for easy installation in tight spaces, saving valuable floor space in your home.

Upgrade to a smarter and more efficient water heating solution without breaking the bank. This budget-friendly tankless water heater delivers functionality and performance by providing the convenience of smart controls, an endless hot water supply, and energy-efficient operation. Start experiencing the ultimate in comfort and convenience today!

The Eccotemp SH12-A Series has been CSA tested and approved for US & Canada at elevations up to 2000 feet. Installation and use above 2000 feet may affect overall product efficiency and performance.

All purchases valued at $75 or above will be shipped with SIGNATURE REQUIRED. If you wish to remove the SIGNATURE REQUIRED please contact Customer Service. Please Note: By opting out of SIGNATURE REQUIRED, you release Eccotemp from all liability of lost or stolen packages. Call 1-866-356-1992 or chat with us to speak with a customer service agent.

Features

• Temperature range of 95-140 degrees Fahrenheit and rated for 1-2 applications.
• Rated at 4.0 GPM (gallons per minute) at 80,00 BTUs with a temperature rise of 35 degrees, this ultra-efficient tankless hot water heater is ideal for smaller single-family homes, townhomes, condos, cabins, apartments, or light commercial use.
• Enjoy real-time control over your home's water heating needs. Use the Eccotemp mobile app to track energy consumption, adjust temperatures, set schedules, or even detect product and network errors. Unlock substantial savings with our Eco Mode feature, a smart solution that can help you reduce energy consumption by up to 25%. If your incoming water is set at a higher temperature than needed, simply use your phone to adjust the settings, aiding in lower utility usage, such as gas.
• Experience the convenience of our versatile smart app settings that display your desired currency (USD/CAD), dual-mode Fahrenheit and Celsius temperature readings, and preferred gas measurement unit, offering a personalized understanding of your usage.
• Seamlessly connect with Amazon Alexa or Google Home for voice command functions like: "Alexa, set my water heater to 110 degrees" or "Hey Google, switch off my water heater."
• Smart Power Button feature turns your model on or off, detects error codes, connects to wireless networks, and enables sleep mode to prevent unnecessary energy use - all with a simple touch.
• The SH12-A Series can be complemented with our patented, one-of-a-kind EZ-Flush Descaling Kit to ensure your tankless water heater is running at maximum efficiency all year long.
• Easy wall mounting and installation with 120-Volt UL listed power cord and ½-inch NPT water and gas connections.
• Indoor venting is available in 3-inch horizontal and vertical installation kits (sold separately).
• CSA certified for installation in the US and Canada.
• Limited Manufacturer Warranty (Heat Exchanger: 5 Years, Components: 2 Years, Parts/Accessories: 30 Days), live chat, and self-help guides provide peace of mind, assuring that the Eccotemp SH12-A Series will keep you in hot water for years.
• What's Included: Smart Home 4.0 GPM Indoor Natural Gas Tankless Water Heater (SH12-A-NG), 1 x Hardware Pack, 1 x Product Manual.
  
  

What our Experts Think

• Smart indoor tankless system (SHLX Series): The Eccotemp SmartHome Indoor 4.5 GPM Natural Gas Tankless Water Heater (Scratch & Dent, SKU: 1779610891145_458) is a Wi-Fi-enabled wall-mounted unit designed for small to medium homes with on-demand hot water.
• 4.5 GPM capacity for light household use: Supports 1–2 simultaneous uses (e.g., shower + sink), making it best suited for apartments, small homes, and cabins.
• SmartHome features built in: Includes app control, scheduling, voice commands (Alexa/Google Home), energy tracking, and remote monitoring for convenience and efficiency.
• Efficient on-demand heating: 15,000–80,000 BTU modulation system heats water only when needed, reducing standby energy loss compared to tank systems.
• Scratch & dent value option: Fully tested working unit with possible cosmetic imperfections, typically sold at a lower price while still including warranty coverage (condition varies by unit).
• Compact indoor installation: Wall-mounted design with venting compatibility (vertical/horizontal kits sold separately), saving floor space and fitting modern utility rooms.

Q&A

Q: What is this Eccotemp SHLX Scratch & Dent unit?
A: It is a 4.5 GPM indoor natural gas tankless water heater from the SHLX SmartHome Series, designed for on-demand hot water, Wi-Fi control, and whole-home use in smaller households.

Q: What does “Scratch & Dent” mean?
A: It is a fully tested and functional unit that may have cosmetic imperfections or minor refurbishment marks, but it still operates like a standard SHLX model and includes manufacturer warranty coverage.

Q: How much hot water can it deliver?
A: It provides up to 4.5 GPM, typically enough for 1–2 bathrooms or 2–3 simultaneous fixtures, depending on temperature rise and incoming water conditions.

Q: What fuel does it use?
A: This model runs on natural gas (NG) and is designed for indoor installation with proper venting (sold separately).

Q: What are its smart features?
A: It includes Wi-Fi connectivity, mobile app control, Eco Mode, scheduling, and voice control compatibility (Alexa/Google Home) for remote management and energy optimization.

Q: What is its heating power?
A: It operates in a modulating range up to ~80,000 BTU, adjusting flame output automatically based on demand for efficiency.

Q: What homes is it best for?
A: It is ideal for small to medium homes, apartments, condos, cabins, and light commercial use where moderate hot water demand is expected

Maintenance Tips

• Descale every 6–12 months to prevent mineral buildup and maintain steady hot-water flow
• Clean inlet water filter regularly to prevent low-flow shutdowns and ignition issues
• Inspect indoor venting (4” exhaust system) for blockages, leaks, or condensation buildup
• Check natural gas line & regulator for leaks, corrosion, and stable pressure
• Keep temperature around 120°F to reduce scaling and improve efficiency
• Flush system before peak usage seasons for consistent performance under demand
• Ensure proper indoor clearance & airflow to prevent overheating or error codes
• Monitor ignition system & error codes periodically for early fault detection
• Maintain SmartHome connectivity for alerts, diagnostics, and remote control reliability
• Annual professional inspection recommended for burner, sensors, and gas calibration