Eccotemp Scratch & Dent - SmartHome Indoor 4.0 GPM Natural Gas Tankless Water Heater - 1779685962638_206

Eccotemp Scratch & Dent - SmartHome Indoor 4.0 GPM Natural Gas Tankless Water Heater - 1779685962638_206

Heating water smarter with the Eccotemp Smart Home Indoor 4.0 GPM Natural Gas Tankless Water Heater! Leveraging the latest in technological innovation, this water heater not only ensures an uninterrupted flow of hot water but also optimizes your space and energy usage for a smarter, more efficient home.

Say goodbye to running out of hot water during peak usage times or adjusting water temperature manually. This Smart Home Tankless Water Heater is equipped with Wi-Fi connectivity, allowing you to control and monitor your water heater remotely using your smartphone or pair with Amazon Alexa and Google Home to access voice commands. Set customized schedules, adjust temperature settings, view real consumption statistics, and receive maintenance alerts with ease, giving you full control over your hot water supply from anywhere, anytime.

Featuring a powerful flow rate of 4.0 gallons per minute (GPM), this tankless water heater is perfect for small to medium-sized households, providing a continuous and uninterrupted supply of hot water for all your needs. Enjoy long showers, efficient dishwashing, and other hot water demands without any interruptions, making your daily routines more convenient and enjoyable.

This Tankless Water Heater is not just smart, but also energy efficient. Its advanced heating technology only heats water as it's needed, eliminating the standby heat loss that occurs with traditional tank-based water heaters. This results in significant energy savings, reducing your utility bills and lowering your environmental footprint.

Installation is simple and hassle-free, making it a great option for any home. Its compact and sleek design allows for easy installation in tight spaces, saving valuable floor space in your home.

Upgrade to a smarter and more efficient water heating solution without breaking the bank. This budget-friendly tankless water heater delivers functionality and performance by providing the convenience of smart controls, an endless hot water supply, and energy-efficient operation. Start experiencing the ultimate in comfort and convenience today!

The Eccotemp SH12-A Series has been CSA tested and approved for US & Canada at elevations up to 2000 feet. Installation and use above 2000 feet may affect overall product efficiency and performance.

All purchases valued at $75 or above will be shipped with SIGNATURE REQUIRED. If you wish to remove the SIGNATURE REQUIRED please contact Customer Service. Please Note: By opting out of SIGNATURE REQUIRED, you release Eccotemp from all liability of lost or stolen packages. Call 1-866-356-1992 or chat with us to speak with a customer service agent.

Features                    

• Temperature range of 95-140 degrees Fahrenheit and rated for 1-2 applications.
• Rated at 4.0 GPM (gallons per minute) at 80,00 BTUs with a temperature rise of 35 degrees, this ultra-efficient tankless hot water heater is ideal for smaller single-family homes, townhomes, condos, cabins, apartments, or light commercial use.
• Enjoy real-time control over your home's water heating needs. Use the Eccotemp mobile app to track energy consumption, adjust temperatures, set schedules, or even detect product and network errors. Unlock substantial savings with our Eco Mode feature, a smart solution that can help you reduce energy consumption by up to 25%. If your incoming water is set at a higher temperature than needed, simply use your phone to adjust the settings, aiding in lower utility usage, such as gas.
• Experience the convenience of our versatile smart app settings that display your desired currency (USD/CAD), dual-mode Fahrenheit and Celsius temperature readings, and preferred gas measurement unit, offering a personalized understanding of your usage.
• Seamlessly connect with Amazon Alexa or Google Home for voice command functions like: "Alexa, set my water heater to 110 degrees" or "Hey Google, switch off my water heater."
• Smart Power Button feature turns your model on or off, detects error codes, connects to wireless networks, and enables sleep mode to prevent unnecessary energy use - all with a simple touch.
• The SH12-A Series can be complemented with our patented, one-of-a-kind EZ-Flush Descaling Kit to ensure your tankless water heater is running at maximum efficiency all year long.
• Easy wall mounting and installation with 120-Volt UL listed power cord and ½-inch NPT water and gas connections.
• Indoor venting is available in 3-inch horizontal and vertical installation kits (sold separately).
• CSA certified for installation in the US and Canada.
• Limited Manufacturer Warranty (Heat Exchanger: 5 Years, Components: 2 Years, Parts/Accessories: 30 Days), live chat, and self-help guides provide peace of mind, assuring that the Eccotemp SH12-A Series will keep you in hot water for years.
• What's Included: Smart Home 4.0 GPM Indoor Natural Gas Tankless Water Heater (SH12-A-NG), 1 x Hardware Pack, 1 x Product Manual.
  
  

What our Experts Think

• Smart, budget-friendly way to get continuous hot water — This Scratch & Dent SH12-A delivers the same 4.0 GPM on-demand performance as the standard model, making it suitable for small to medium homes, apartments, and cabins needing reliable everyday hot water.
• Fully functional smart features despite cosmetic defects — Includes WiFi app control, Alexa/Google Assistant compatibility, scheduling, temperature adjustment, and usage monitoring—offering full “SmartHome” convenience at a reduced price point.
• Same core efficiency and performance as new units — Tankless design heats water only when needed, eliminating standby energy loss and helping reduce overall gas consumption compared to storage tanks.
• Ideal flow rate for everyday household use — 4.0 GPM supports 1–2 simultaneous hot water applications such as showers and sinks under normal temperature rise conditions, making it practical for typical residential demand.
• Space-saving indoor installation — Compact wall-mounted design fits easily into tight utility spaces, closets, or mechanical rooms while maintaining strong heating performance.
• What “Scratch & Dent” really means — Units are tested to full working condition but may have minor cosmetic imperfections; functionality remains covered by manufacturer warranty, making it a value-focused option.
• Things to consider before buying — May show surface wear and is typically final-sale; professional installation is recommended for safe gas setup and optimal efficiency.

                   
Q&A    

Q: What is the Eccotemp Scratch & Dent SmartHome Indoor 4.0 GPM Tankless Water Heater?
A: It is a refurbished or cosmetically imperfect version of the SH12-A indoor natural gas tankless water heater, designed to provide continuous on-demand hot water with smart home features.

Q: What does “Scratch & Dent” mean for this model?
A: Scratch & Dent units may have minor cosmetic damage or be refurbished, but they are tested to ensure full working condition and include the manufacturer warranty.

Q: What is the hot water capacity?
A: It delivers up to 4.0 GPM (gallons per minute), suitable for small to medium households with 1–2 simultaneous hot water applications.

Q: Does it support WiFi and smart controls?
A: Yes. It includes WiFi connectivity with app control, allowing users to adjust temperature, monitor usage, and receive maintenance alerts remotely.

Q: Can it be controlled with voice assistants?
A: Yes. It works with Amazon Alexa and Google Home for voice commands such as adjusting temperature or turning the unit on/off.

Q: What type of fuel does it use?
A: It runs on natural gas and is designed for indoor installation with proper venting.

Q: What is the temperature range?
A: It typically supports a range of about 95°F to 140°F, depending on flow conditions.

Q: Is it energy efficient?
A: Yes. It heats water only on demand, reducing standby energy loss compared to traditional tank water heaters.

               
Maintenance Tips