Eccotemp Scratch & Dent - SmartHome Indoor 4.5 GPM Natural Gas Tankless Water Heater, SHLX Series - _1779610891145_458

Eccotemp Scratch & Dent -  SmartHome Indoor 4.5 GPM Natural Gas Tankless Water Heater, SHLX Series - _1779610891145_458

Heating water smarter with the Eccotemp Smart Home Indoor 4.5 GPM Natural Gas Tankless Water Heater! With our commitment to advanced technology, this sleek and modern water heater brings cutting-edge solutions to your living space, guaranteeing a continuous hot water supply while conserving both space and energy.

Say goodbye to the inconvenience of running out of hot water mid-shower or during other daily tasks. With a flow rate of 4.5 gallons per minute (GPM), Eccotemp’s SHLX Series can easily meet the hot water demands of a small to medium-sized household, providing a continuous supply of hot water whenever you need it. Enjoy long, luxurious showers, efficient dishwashing, and other hot water needs without interruption.

This Smart Home Indoor Natural Gas Tankless Water Heater is packed with smart features that make your life easier. Imagine living in a home that understands you, controlling your water heater with only your voice. With its Wi-Fi compatibility, this appliance can connect with Amazon Alexa and Google Home for easy voice commands. Wake up to a steaming shower by commanding, "Alexa, set my water heater to 110 degrees." Your warm bath awaits when you arrive home – just tell it, "Ok Google, turn my water heater on."

Use the Eccotemp app to control and monitor your water heater from anywhere. Adjust the temperature, set schedules and timers, see real consumption statistics with an associated dollar amount, and receive maintenance alerts, all at your fingertips. This allows you to customize your hot water usage to match your lifestyle, while also optimizing energy usage and reducing utility bills. 

With our 3-inch vertical and horizontal vent kits (sold separately), setting up this water heater indoors is effortless. Its sleek, wall-hung layout and elegant tempered glass front not only conserve essential floor room but also elevates the aesthetics of your living space.

This Smart Home Tankless Water Heater is not only convenient, but it's also energy efficient. Its advanced heating technology only heats water as it's needed, eliminating standby heat loss and reducing energy waste. This can lead to significant energy savings compared to traditional tank-based water heaters, helping you reduce your carbon footprint and lower your energy bills.

Invest in a smarter and more efficient way to heat your water with our Smart Home Indoor 4.5 GPM Tankless Water Heater. Enjoy endless hot water, convenient control, and energy-efficient operation in your home. Upgrade to a smart water heating solution today and experience the ultimate comfort and convenience of never running out of hot water again! 

The Eccotemp SHLX Series has been CSA tested and approved for US & Canada at elevations up to 2000 feet. Installation and use above 2000 feet may affect overall product efficiency and performance.

All purchases valued at $75 or above will be shipped with SIGNATURE REQUIRED. If you wish to remove the SIGNATURE REQUIRED please contact Customer Service. Please Note: By opting out of SIGNATURE REQUIRED, you release Eccotemp from all liability of lost or stolen packages. Call 1-866-356-1992 or chat with us to speak with a customer service agent.

Features

• With a temperature range of 95-140 degrees Fahrenheit and rated for 1-2 applications, this water heater provides on-demand hot showers for up to 2 bathrooms simultaneously. 
• Rated at 4.5 GPM (gallons per minute) at 80,000 BTU with a temperature rise of 35 degrees, this ultra-efficient tankless hot water heater is ideal for smaller single-family homes, townhomes, condos, cabins, apartments, or light commercial use.  
• Enjoy real-time control over your home's water heating needs. Use the Eccotemp mobile app to track energy consumption, adjust temperatures, set schedules, or even detect product and network errors. Unlock substantial savings with our Eco Mode feature, a smart solution that can help you reduce energy consumption by up to 25%. If your incoming water is set at a higher temperature than needed, simply use your phone to adjust the settings, aiding in lower utility usage, such as gas. 
• Experience the convenience of our versatile smart app settings that display your desired currency (USD/CAD), dual-mode Fahrenheit and Celsius temperature readings, and preferred gas measurement unit, offering a personalized understanding of your usage. 
• Seamlessly connect with Amazon Alexa or Google Home for voice command functions like: "Alexa, set my water heater to 110 degrees" or "Hey Google, switch off my water heater." 
• Smart Power Button feature turns your model on or off, detects error codes, connects to wireless networks, and enables sleep mode to prevent unnecessary energy use - all with a simple touch. 
• The SHLX Series can be complemented with our patented, one-of-a-kind EZ-Flush Descaling Kit to ensure your tankless water heater is running at maximum efficiency all year long. 
• Meticulously crafted, this tankless water heater is designed to endure. The chosen materials offer superior functionality and unmatchable reliability, promising years of dependable service. 
• Easy wall mounting and installation with 110/120-volt UL listed power cord and 1/2 inch NPT water and gas connections. 
• Indoor venting is available in 3-inch horizontal and vertical installation kits (sold separately). 
• CSA certified for installation in the US and Canada. 
• Limited Manufacturer Warranty (Heat Exchanger: 5 Years, Components: 2 Years, Parts/Accessories: 30 Days), live chat, and self-help guides provide peace of mind, assuring that the Eccotemp SHLX Series will keep you in hot water for years. 
• What's Included: Smart Home 4.5 GPM Indoor Natural Gas Tankless Water Heater (SHLX-NG), Wireless Remote, mounting hardware, and product manual. 

What our Experts Think

• Compact smart indoor tankless system — The Eccotemp SmartHome Indoor 4.0 GPM Natural Gas Tankless Water Heater (1779610887033_246) Scratch & Dent model is designed for small homes, apartments, condos, and cabins, offering on-demand hot water with Wi-Fi smart control.
• Balanced 4.0 GPM output for light households — Rated around 4.0 GPM and ~80,000 BTU, it supports 1–2 simultaneous hot water uses, making it ideal for compact residential demand rather than large family homes.
• SmartHome connectivity built in — Includes app control, scheduling, energy tracking, maintenance alerts, and Alexa/Google Home compatibility, allowing full remote temperature and usage management.
• Space-saving indoor wall-mounted design — Compact unit with a modern tempered-glass front, engineered to free up floor space while maintaining continuous hot water delivery.
• Energy-efficient on-demand heating — Only heats water when needed, reducing standby energy loss compared to traditional tank heaters while maintaining stable output temperatures.
• Scratch & Dent value option — Typically sold at a discount due to cosmetic imperfections or packaging wear, but still tested for functional operation, making it a strong budget-friendly upgrade option.
• Best for small households & rentals — Ideal for users who want smart features + basic whole-home hot water performance without stepping into higher-capacity 6.8 GPM systems.
• Key consideration — Like all indoor gas tankless systems, it requires proper venting, correct gas sizing, and professional installation for safe, stable performance under peak demand.

Q&A

Q: What is this Eccotemp SH12-A 4.0 GPM unit?
A: It is a scratch & dent version of the Eccotemp SH12-A SmartHome indoor natural gas tankless water heater, designed for small homes, apartments, and cabins, delivering up to 4.0 GPM of on-demand hot water with Wi-Fi smart control features.

Q: What does “Scratch & Dent” mean?
A: It means the unit may have cosmetic imperfections, prior handling marks, or be refurbished/open-box, but it is tested to original working condition and still includes manufacturer warranty (where applicable).

Q: What is the hot water capacity?
A: It provides up to 4.0 GPM, typically enough for 1–2 bathrooms or limited simultaneous use (e.g., shower + sink) depending on water temperature conditions.

Q: What fuel does it use?
A: It runs on natural gas (NG) and is designed for indoor installation with proper venting.

Q: Does it support smart features?
A: Yes. It includes Wi-Fi app control, scheduling, usage tracking, Eco Mode, and Alexa/Google Home voice integration.

Q: What is the BTU rating?
A: It operates at about 80,000 BTU, optimized for small to mid-size household hot water demand.

Q: Does it require venting?
A: Yes. It requires a 3-inch stainless steel vent system (horizontal or vertical depending on installation) for safe indoor exhaust.

Q: Does it need electricity?
A: Yes. It uses 120V power for ignition, fan, and electronic controls.

Q: What homes is it best for?
A: It is ideal for small homes, apartments, condos, townhouses, and cabins with moderate hot water usage needs.

Maintenance Tips

• Flush the unit every 6–12 months to remove scale buildup and maintain heating efficiency
• Clean inlet water filter regularly to prevent low flow and ignition issues
• Inspect natural gas line and regulator for leaks, corrosion, or loose connections before use
• Ensure indoor venting system is properly installed, sealed, and free from blockages for safe exhaust flow
• Descale heat exchanger more frequently in hard-water areas to prevent temperature fluctuations
• Maintain stable water pressure for consistent ignition and performance
• Keep electrical connections dry and ensure stable power supply for control board and fan
• Check temperature sensors and smart display for error codes and address early
• Do not operate without minimum required water flow for safe ignition
• Shut off gas and water supply before performing any maintenance or servicing
• Keep installation area clean, dry, and well-ventilated to avoid overheating or corrosion
• Do not use for hydronic heating, floor heating, or recirculating systems
• For scratch & dent units, periodically inspect casing and fittings for hidden impact or shipping damage
• Schedule professional servicing annually for safe combustion and long-term reliability