Welcome to BackyardProvider.com (“we,” “us,” or “our”). This Billing Policy provides transparent information on how we charge for our services and handle related financial matters. By using our website and/or services, you agree to the terms of this Billing Policy.
1. Scope and Applicability
This Billing Policy applies to all transactions processed through our website, third-party platforms, or direct invoicing for backyard maintenance, design, and associated services. It is incorporated by reference into our Terms of Service.
2. Accepted Payment Methods
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Credit/Debit Cards
- We accept Visa, MasterCard, American Express, and Discover.
- Payments are securely processed through our PCI-compliant payment gateway.
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Electronic Bank Transfers (ACH/Wire)
- Customers may request to pay via ACH or wire transfer.
- Banking details will be provided on invoices or upon request.
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Checks
- We accept checks payable to “BackyardProvider.com.”
- Checks must clear before services are rendered or project work continues.
- A service fee may be charged for checks returned due to insufficient funds.
3. Billing Cycles and Invoices
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Billing Cycles
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One-Time Services: Invoiced and billed upon service completion.
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Recurring Services (e.g., monthly maintenance): Invoices are generated at the start of each billing cycle (monthly, quarterly, or as specified in your agreement).
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Invoice Delivery
- Invoices are sent electronically to the email address on file.
- Paper invoices may be requested; mailing costs may apply.
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Payment Due Date
- Invoices are due within 15 days of the invoice date unless otherwise stated in your agreement.
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Late Payments
- If payment is not received by the due date, a late fee of 1.5% (or the maximum allowed by law) may be applied to the outstanding balance.
4. Automatic Payments (Recurring Services)
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Automatic Billing
- For recurring services, you may opt to have payments automatically billed to your credit/debit card on file.
- By enrolling, you authorize us to charge your card each billing cycle until canceled.
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Cancellation of Automatic Billing
- You can cancel automatic payments any time by contacting our billing department in writing at least 10 days before the next billing date.
- Upon cancellation, you remain responsible for any unpaid balances.
5. Estimates and Project Quotes
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Non-Binding Estimates
- For project-based services, we may provide a written estimate based on the information available at the time.
- Estimates are subject to change if the project scope or requirements change.
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Revised Quotes
- If the scope of work changes significantly, we will provide an updated quote, which must be approved before additional work is performed.
6. Refunds and Cancellations
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One-Time Services
- Services rendered are generally non-refundable. However, if you are dissatisfied with our work, please contact us within 5 days of completion to discuss resolution options.
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Recurring Services
- To cancel recurring services, provide written notice 180 days in advance.
- Any prepaid fees for services not rendered after the effective cancellation date will be refunded on a prorated basis.
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Deposits and Down Payments
- Certain projects may require a deposit before work begins.
- Deposits may be fully or partially non-refundable if the project is canceled after work has started. Specific terms are outlined in your service agreement.
7. Payment Disputes
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Dispute Window
- If you believe there is an error in billing, contact us in writing within 7 days of the invoice date to initiate a dispute.
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Resolution Process
- We will investigate disputes promptly and in good faith.
- If a dispute is resolved in your favor, we will issue a credit or refund as appropriate.
8. Taxes and Additional Fees
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Sales Tax
- Applicable sales tax (or similar local taxes) will be added to your invoice, based on your jurisdiction.
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Processing Fees
- Certain payment methods (e.g., international wire transfers) may incur additional processing fees.
- Any such fees will be itemized on your invoice or disclosed at checkout.
9. Service Suspension and Collections
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Suspension of Services
- We may suspend or terminate services if invoices remain unpaid beyond the due date.
- Service restoration may require clearing the outstanding balance plus any associated reinstatement fees.
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Collections
- Overdue accounts may be referred to a collection agency or legal counsel.
- You are responsible for any additional costs incurred to collect outstanding debts, including legal fees.
10. Modifications to Prices and Services
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Price Changes
- We reserve the right to change our prices or introduce new charges at any time, with 30 days’ notice to existing customers.
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Service Changes
- If you request additional services outside the original scope, extra charges may apply. We will provide a revised quote for your approval before proceeding.
11. Your Privacy and Security
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Secure Transactions
- All online payment transactions are encrypted and processed through a secure gateway.
- We do not store your full payment card details on our servers.
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Privacy Protection
- We handle personal data according to our Privacy Policy.
- Please review our Privacy Policy for more details on how we protect your information.
12. Compliance with Google Merchant Center
We strive to maintain transparent, accurate, and fair billing practices that comply with the requirements of Google Merchant Center. This includes:
- Clearly stating our terms, fees, and refund policies.
- Promptly responding to customer billing inquiries or disputes.
- Providing secure payment methods and clear payment instructions.
Contact Us
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Company Name: Retail Provider LLC
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Website Name: Backyard Provider
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Address: 1151 Walker Road, Dover, DE 19904
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Email:
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Phone:
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Business Hour: 9:00 am to 5:00 pm (EST)