Shipping Policy

Delivery Options

We provide two shipping methods to suit different timelines:

  • Standard Shipping (Free) – Orders are typically processed within 20 days and delivered approximately 3 days after they ship (excluding holidays).
  • Expedited Shipping – For a faster turnaround, select expedited shipping. Your order will be shipped within 7 days and delivered 3 days after dispatch. This service comes with an additional cost.

Shortly after placing your order, a customer service representative will contact you to confirm your shipping details. We encourage expedited shipping if you need your order sooner.

Backorders & Stock Delays

On rare occasions, product shortages or manufacturer delays may impact shipping times. If this occurs, we will promptly inform you of any revised timelines.

Payment Processing

We do not immediately charge your credit card at checkout. Before processing payment, we will confirm your shipping preference through direct communication.

Order Confirmation & Support

After placing your order, you will receive an email containing your order details and confirmation number.

  • If you do not see this email, check your spam or junk folder.
  • If you still have not received confirmation, contact us at customerservice@backyardprovider.com with the subject “Order Confirmation Not Received”, and we’ll assist you.

Holiday Shipping Delays

During peak holiday seasons, shipping times may be slightly extended due to increased order volume. Rest assured, we will work diligently to get your order to you as soon as possible.

Order Shipment Policy

Each order is shipped separately. We do not consolidate multiple orders into a single shipment.

Protection Plans for Shipping Issues

Customers can purchase optional protection plans before their order ships to safeguard against unexpected issues:

  • Lost Package Coverage – If your package is lost in transit, report it to us for assistance in obtaining a replacement. Losses that occur after delivery are not covered.
  • Damage Coverage – If your order is damaged in transit, refuse the package upon delivery, report the issue to the shipping carrier, and contact us for next steps. Damage reported after delivery is not eligible for coverage.

Claim Process: A formal report with proof of the issue is required to initiate claims and work with the manufacturer for resolution.