Free Shipping
At Backyard Provider we offer Free Shipping on our most popular products to the lower 48 states. In order to provide the free shipping offer to as many products as possible Backyard Provider reserves the right to use a multitude of shipping options.
If you wish to have shipping options upgraded for an additional fee please contact our sales department at 800-645-2305. Backyard Provider reserves the right to make final determinations regarding this promotion.
Vendors' Shipping Guidelines
EcoFlow: Order shipment preparation takes 1 day. Once shipped orders usually take 5-8 days to be delivered. Orders are not shipped or delivered on weekends or public holidays. The primary shipping carriers are USPS and FedEx.
NewAge: An estimated delivery time will be provided within 3-5 days after purchase. Shipping time varies depending on the item purchased. NewAge orders typically take 3 to 4 weeks to be delivered. Your exact carrier, tracking information, and delivery date will be provided to you once your order ships from the warehouse.
Cal Flame: Order shipment preparation takes 1-2 days. Once shipped orders usually take 5-7 days to be delivered. These are estimations; delivery can be delayed for reasons beyond our control. You can always contact us to know the exact delivery time once you have placed an order with us.
Order Processing Speed
Two days after purchase you will receive an email and a call from us giving you an estimation on when you should expect to receive your order. We typically take 3 business days (not including holidays) to prepare your order. After preparation, orders usually takes 2 weeks to be delivered. Products that have customizations will take longer to ship.
There are occasions where the manufacturer will be backordered or experiencing product shortage which is beyond our control. When this occurs a member of our customer service team will contact you to give an updated status on the actual ship time.
Payment
When you place an order on our website we don't actually capture your credit card payment until the item is ready to ship.
Confirmation Email
You will receive a confirmation email from us after your order is placed containing your order number and your order receipt.
Please check your spam folder for the confirmation email if you don't see it in your inbox. If you don't receive a confirmation email, please email customerservice@backyardprovider.com with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.
Holiday Order Processing Speed
During holidays, in-stock orders may take a few extra days to be shipped and delivered. Please rest assured that we are doing everything we can to get your items to you as quickly as possible. Thank you for your patience and understanding!
Combining Shipments
Backyard Provider does not combine multiple orders into a single shipment. Each order must have an original shipment record associated with it.