At Backyard Provider, your satisfaction is our top priority. We accept returns and exchanges for both defective and non-defective products under the conditions outlined below.
Eligibility for Returns and Exchanges
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Condition: Products must be in new, unused condition with all original tags and packaging intact.
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Time Frame: Within 180 Days.
How to Initiate a Return or Exchange
To begin the process, please contact our customer service team:
Please provide the following information:
- Order Number
- Item(s) to Return or Exchange
- Reason for Return or Exchange
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Preferred Resolution: Refund or Exchange
Once your request is approved, we will send you a pre-paid return shipping label at no cost to you. All returns must be shipped using this label.
Refund Processing
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Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions.
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Refund Issuance: Refunds will be processed immediately after inspection.
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Timing: 1 Day
Exchange Processing
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Replacement Shipment: Once the returned item is received and approved, we will ship the replacement product to you at no additional cost.
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Notification: You will receive an email with tracking information once your exchange has been shipped.
Contact Us
Phone:
+1 888-575-2099