Eccotemp SmartHome Adjustable 11-27kW Electric Tankless Water Heater - 1779686036685_687

Eccotemp SmartHome Adjustable 11-27kW Electric Tankless Water Heater - 1779686036685_687

The Eccotemp SHiE-27 is the first all-in-one, smart electric tankless water heater designed for complete installation flexibility, energy control, and modern smart home integration. Using our patent-pending Tuner™ feature, you can now adjust the smart electric tankless water heater’s output across a wide range , from as low as 10 amps to 113 amps, or approximately 2.4 kW to 27 kW,  without the need for costly panel upgrades.

This unprecedented flexibility means the SHiE-27 adapts to any size breaker setup. Whether you're working with 3x 15Amp breakers in an older home or a full 3x40amp layout in a modern build, the smart electric tankless water heater intelligently adjusts to your available capacity. You control the settings directly through the Eccotemp Smart App, eliminating the limitations of fixed amperage heaters and making high-capacity installs optional not required.

The SHiE-27 is the only electric tankless water heater on the market with this level of digital amperage management, Triac-based circuit control, and app-enabled tuning making it a must-have for today’s energy-conscious, tech-enabled households.

Eccotemp Smart App
Take control of your water heating experience with the Eccotemp Smart App. Enjoy convenience, efficiency, and precision with the following

 Features

• Tuner Control: Adjust the amperage draw anywhere between 10 and 113 amps, based on your panel’s capacity. Control each of the three independent Triacs, which function like digital breakers, to scale power as recommended (11kW, 18kW, or 27kW configurations).
• Timer: Set hot water durations for each use to save energy and tailor comfort.
• Scheduler: Program your smart electric tankless water heater to turn on/off during specific hours or days.
• Statistics: Track your real-time energy and water consumption, and view historical usage and estimated cost savings.
• Temperature Control: Set and save custom water temperatures remotely.
• Wi-Fi Quick Connect: Enjoy a fast, secure connection to your home network for seamless mobile app control.
• Advanced Diagnostics: Monitor heater and network performance with self-diagnosing error detection and guided troubleshooting.

What our Experts Think

• Highly flexible electric tankless solution for modern homes — The SHiE-27 SmartHome model offers an adjustable 11–27kW output, letting users match performance to their electrical panel capacity without requiring a full system redesign.
• Strong hot water performance for whole-home use — Delivers up to ~4.5 GPM depending on inlet water temperature and power setting, making it suitable for 1–3 simultaneous applications like showers, sinks, and laundry.
• Smart power tuning for energy control — Built-in “Tuner™” technology allows dynamic adjustment from low amperage operation up to full 27kW output, helping balance comfort with energy consumption and breaker limits.
• Advanced smart home integration — Includes WiFi connectivity with app-based control for temperature adjustment, scheduling, diagnostics, and real-time usage monitoring, plus Alexa and Google Assistant compatibility.
• Compact, modern indoor design — Wall-mounted tempered glass and steel construction saves space and fits well in utility rooms, apartments, and modern residential builds.
• Installation flexibility is a major advantage — Can operate on reduced electrical capacity (down to lower kW settings) making it more adaptable for older homes or panel-constrained installations.
• Things to consider before buying — Full 27kW performance requires substantial electrical capacity (high amperage demand), and professional installation is essential for safe wiring, breaker configuration, and compliance.
• Best suited for: Electrically modern homes, apartments, condos, small-to-medium houses, and renovation projects needing scalable on-demand hot water.

                   
Q&A

Q: What is the Eccotemp SmartHome Adjustable 11–27kW Electric Tankless Water Heater?
A: It is a smart indoor electric tankless water heater that provides on-demand hot water with adjustable power settings from 11kW to 27kW for flexible installation and energy use.

Q: What is the maximum hot water output?
A: It delivers up to 4.5 GPM, depending on incoming water temperature and selected power level.

Q: How does the adjustable power feature work?
A: It uses a digital “Tuner” system that allows users to adjust power draw between low and full capacity (11–27kW), so it can match different home electrical setups without major upgrades.

Q: What electrical setup is required?
A: At full power (27kW), it typically requires multiple 240V circuits with high amperage capacity, and can be scaled down for smaller breaker setups.

Q: Does it support smart controls?
A: Yes. It includes WiFi connectivity, a mobile app, scheduling, energy tracking, diagnostics, and compatibility with voice assistants like Alexa and Google Home.

Q: Can I control temperature remotely?
A: Yes. Temperature can be set, adjusted, and scheduled through the app or wireless remote.

Q: Is it energy efficient?
A: Yes. It heats water only when needed, eliminating standby heat loss common in storage tank systems.

                   
Maintenance Tips  

• Install in a dry, indoor, well-ventilated area with easy access to breakers and service panels.
• Ensure proper electrical setup using the correct 240V multi-breaker configuration (up to ~112A depending on mode) for stable performance.
• Periodically inspect terminal connections and wiring to prevent heat buildup, voltage drop, or arcing under high load.
• Keep the unit’s airflow space clear and avoid enclosing it tightly to prevent overheating of internal electronics.
• Use the Smart App monitoring system to track energy usage, temperature settings, and error diagnostics.
• Run periodic descaling (if high-mineral water is used) to prevent scale buildup in the heating chamber and maintain flow efficiency.
• Maintain inlet water pressure within recommended range for consistent activation (avoid low-flow fluctuations).
• Check breakers and load balance regularly, especially when using multiple Triac power modes (11kW–27kW).
• Keep the exterior panel clean and dry; avoid moisture ingress near controls and display.
• Turn off power at breakers before any servicing or maintenance for safety.
• Schedule annual inspection of flow sensor, heating elements, and internal safety systems for long-term reliability.